Shipping Policy
Effective Date: March 6, 2025
At Fitbina, we are committed to providing a smooth and efficient shipping experience for our customers. Our Shipping Policy outlines the shipping methods, costs, delivery times, and other important details to ensure your order reaches you in a timely manner.
1. Shipping Methods
We offer a range of shipping options to suit your needs, including standard, expedited, and express shipping. The available shipping methods will be displayed at checkout, allowing you to choose the option that best suits your delivery timeframe.
2. Processing Time
Orders are typically processed and shipped within 1-3 business days after the payment is confirmed. Please note that processing times may vary during peak seasons, holidays, or due to product availability.
3. Shipping Costs
Shipping costs are calculated based on the size and weight of your order, as well as the delivery address provided. The exact shipping cost will be displayed at checkout before you finalize your purchase. We offer free standard shipping on orders over a certain amount, which will also be indicated during checkout.
4. Delivery Time
Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days (domestic orders)
- Expedited Shipping: 2-3 business days (domestic orders)
- Express Shipping: 1-2 business days (domestic orders)
For international orders, shipping times may vary depending on the destination country and customs processing.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package’s progress. You can use the provided tracking number to check the status of your shipment on the carrier’s website.
6. International Shipping
We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and other import fees, which are the responsibility of the customer. These additional fees will be assessed by the destination country and are not included in the shipping cost. Please check with your local customs office for more information.
7. Shipping Restrictions
Due to certain regulations or shipping limitations, we are unable to ship to some locations. If we are unable to fulfill your order due to shipping restrictions, we will notify you promptly and offer a full refund.
8. Address Accuracy
Please ensure that the shipping address you provide is correct and complete. Fitbina is not responsible for delays or issues caused by incorrect or incomplete shipping information. If you notice any errors in your address after placing the order, please contact us immediately at info@fitbina.com to update it before shipment.
9. Lost or Damaged Shipments
While we take great care to ensure your order arrives safely, Fitbina is not responsible for packages lost or damaged during transit. If your package is lost or damaged, please contact the carrier directly. If you have any issues or concerns, you can reach out to our customer service team, and we will assist you in resolving the situation.
10. Order Modifications or Cancellations
Once an order has been processed and shipped, we cannot make changes or cancellations. However, if your order has not yet been processed, please contact us immediately, and we will do our best to accommodate your request.
11. Contact Us
If you have any questions or concerns about shipping or need assistance with your order, please contact our customer service team at info@fitbina.com or call (660) 679-4258.
Thank you for choosing Fitbina! We appreciate your business and are here to ensure a smooth and positive shopping experience.