Refund and Return Policy

Effective Date: March 6, 2025

At Fitbina, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and easy process for returns and refunds. Please read our policy below for details.

1. Return Eligibility
You may return products within 30 days from the date of purchase for a full refund or exchange, provided the product is in its original, unused, and unopened condition. If the product has been opened or used, returns may not be accepted, unless the product is defective.

2. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days. Shipping costs are non-refundable unless the return is due to a mistake on our part (such as incorrect or damaged products).

3. How to Return an Item
To initiate a return, please contact our customer service team at info@fitbina.com with your order number and the reason for the return. Our team will provide you with the return instructions and address. Customers are responsible for return shipping fees unless the return is due to our error.

4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@fitbina.com. We will arrange for a replacement or refund at no additional cost to you. We may request photos of the damaged product to process your claim.

5. Non-Returnable Items
Certain items are non-returnable, including but not limited to gift cards, personalized products, and opened skincare items (unless defective). Please ensure you read product descriptions carefully before purchase.

6. Exchanges
If you would like to exchange a product for a different item, please follow the return process above. Once we receive the returned product, we will ship out the exchanged item as per your request.

7. Contact Us
If you have any questions about our Refund and Return Policy, please don’t hesitate to contact us at info@fitbina.com or call us at (660) 679-4258.

We appreciate your business and strive to provide you with the best possible products and customer experience!